Frequently Asked Questions

Frequently Asked Questions Regarding Your Booking


How do I book?

You can book your ticket on the registration page, where there is a secure Eventbrite plug-in to receive your booking and to take a payment.

When will I receive a confirmation of booking in order to gain access on the event?

Eventbrite will send you a confirmation almost immediately. You can use this as a receipt of payment. From there, you just have to turn up on the day of the event. Your name will be on the list of delegates who are attending the event.

I have just bought a ticket and have not received any confirmation. When will I get this?

Eventbrite will send you a confirmation almost immediately. If you have not received your confirmation, please check your spam folder. Otherwise, contact [email protected] to have this resent to you.

What are the costs?

Different conferences have different prices. To find out about the price of booking on an event, please search for the event that interest you and click on ‘Book Now’.

For sponsorship prices and packages, please email [email protected]

How much is the card surcharge for American Express and MasterCard/Visa?

Credit card charges are included in the ticket price. We do not make a margin on this cost and we endeavour to keep it as low as possible. The charges are are standard for all tickets sold by Eventbrite. Click here to see a breakdown of what fees we pay to Eventbrite.

Why have we been charged VAT on our booking?

The VAT Directive 2006/112/EC determines the application of VAT around the EU and has specific rules for the place of supply of services. The General Rule is that services are supplied where the customer is established but there are exceptions to the General Rule for a number of services including admission to an event. This is detailed in Article 53 of the Directive.

How do ‘Early Birds’ discounts work?

All of our rates and early bird discounts are outlined on the registration page. The early bird discount is applied if you buy your ticket six weeks or more before the event takes place. We also have promotions our events in conjunction with our media partners.

Are there any group discounts for events?

Discounts are available for group purchases. Please email [email protected] with your group size to find out what level of discount is available to you.

What is included in the fee?

Conference fees include entrance to the conference sessions, lunch and refreshment breaks, and access to the released conference documentation after the event.

Is accommodation included in the price?

The registration fee does not include accommodation costs.

Are meals and refreshments included?

Lunch is provided as well as snacks, tea and coffee during registration and during mid-morning and mid-afternoon breaks.

Can I turn up at an event and pay on the door?

We also accept on the day registrations. We will need you to provide a credit card for us to take payment. Payment has to be made before you will be able to enter the event.

Do you pay for travel?

Unfortunately, we can’t pay for travel expenses.

Enquiries About The Venue And Event On The Day


What language are your events delivered in?

All of our conferences and materials are delivered in English.

Does the event cater for disabilities or special needs?

We endeavour to make events as accessible as possible to all. Please inform us of any requirements and we will cater for these as best as we can. The locations where events are held are also well-equipped for all visitors.

When can delegates pick up their conference passes?

All delegates can collect their passes at the conference venue on the morning of the first day of the conference. The Wi-Fi now team will be available throughout the conference to distribute passes and to answer any other questions.

Are there any social events taking place at the conference?

We are planning social events during and around the event for conference delegates.

Can I have a copy of the attendee list?

We do not provide attendee lists before the date of the conference.

Sponsorship And Exhibitor Related Questions


I am interested in partnering with the event, who do I contact?

Thanks for your interest! We are keen to work with anyone in the global Wi-Fi community. For partnership queries please contact [email protected] and we can take it from there.

What other sponsorship opportunities are available?

Please contact: [email protected] for more information.

When do I need to set up my stand?

Stand building takes place from 07:30 – 08:30am on day one of the conference.

Speaker Related Questions


What format should my presentations be in?

Please send your presentation preferably in PowerPoint format and also in PDF?

When do you need my presentation by?

Please send your presentation to us at least 3 days before the conference.

Will my presentation be recorded?

Unless informed beforehand your presentation will not be recorded.

Can I bring an assistant to the event?

Please get in touch with [email protected] who will be able to help you with this.

Do I need to send you a picture?

We require all speakers to provide a passport picture for display on our website and promotional literature

How long does my bio have to be?

150-200 words. We include this in the conference documentation for the delegates to see and also for the chairperson to introduce you.

Will there be media in the room?

Members of the press do attend our events. If you have a particular query regarding then please contact [email protected]

Will access to the rest of the conference be free?

As a valued speaker you get free attendance to the conference.