FAQ

Cancelling your ticket

You will receive a full refund if you cancel within 14 days from date of ticket purchase.  To cancel your ticket please email order no. and full name of the person the ticket is registered for to [email protected]. After the 14 days refund period your ticket cannot be refunded or cancelled regardless of whether or not you attend. Furthermore, you have no right to withdraw your purchase after March 17, 2017. Instead we can issue a credit towards our next event.

Transfer your ticket

A ticket can be transferred to another person if the ticket holder cannot attend. To transfer a ticket, please email [email protected] with the full name, email address, title, and company name of the new attendee as well as the full name of whom they will be replacing.

You can register by purchasing your ticket via this link which will take you to our Eventbrite registration website and system.

Once you have registered and paid, Evenbrite will send you a confirmation email almost immediately. You can use this message as your receipt of payment. Then you just have to turn up on the day of the event. Your name will be on the list of delegates who are attending the event. You will also receive an email reminder from Eventbrite a couple of days before event start.

Eventbrite will send you an email confirmation almost immediately. If you have not received your confirmation, please check your spam folder. Otherwise please contact [email protected] to have this resent to you.

All delegates can collect their badges at the venue on the morning of the first day of the conference. The Wi-Fi NOW team will be available throughout the conference to distribute badges and to answer questions.

Visit the registration site to see the cost of the different ticket types. When registering your ticket Eventbrite will charge you an administration fee. We do not make a margin on this cost and we endeavour to keep it as low as possible. The charges are standard for all tickets sold by Eventbrite. For sponsorship prices and packages please contact [email protected]

Credit card and wire transactions include a surcharge. The fee will depend on the payment method you choose. If you choose to pay your ticket(s) by direct invoice and wire transfer an administration fee of $39/€35/£30 will be added pr. invoice (one fee pr. invoice).

All of our rates and Early Bird discounts are outlined on the registration page. The Early Bird discount is applied if you buy your ticket six weeks or more before the event. We also promote our events through media partners and sponsors.

Yes. Please email [email protected] with your group size to find out what level of discount is available to you.

Depending on your ticket type the fee includes access to the conference and/or expo for 1-3 days. Lunch and refreshment breaks are included in all tickets. Conference pass holders will get access to the conference presentation documents and videos 1-2 weeks after the event. You will receive an email notification with instructions on how to access documents and videos at this time. See the ticket descriptions here.

See our Hotel and Travel page for more information on travel.

The registration fee does not include accommodation costs.

Yes. You will need to present a valid credit card for our staff to receive payment. Payment must be made before you to enter the event.

See our Hotels and Travel page for more information on hotels and discounts.

We strive to make our events accessible to everyone. Please inform us of any special requirements and we will take care of your needs as best as we can. Our event venues are usually designed and equipped for all visitors.

Only sponsors and exhibitors get access to the registration list. The list is available from 2 weeks before event start. Please contact [email protected] if you wish to become a sponsor or exhibitor.

Yes. See our agenda for more info on social events.

For partnership requests please contact [email protected]

For an overview of sponsorship opportunities, see our sponsorship page and details on our expo. For quotes & questions, please contact [email protected].

You can set up your expo stand starting from Monday April 17. Contact [email protected] for questions on exhibition planning and management.

Your presentation must be sent by email to [email protected] as a PowerPoint or (alternatively) PDF file in 16:9 format at least 1 week before conference start. Please contact the Wi-Fi NOW team if you wish to use a presentation format other than PowerPoint or PDF.

Please send your presentation to [email protected] at least one week before conference start.

Your presentation will be professionally video recorded and distributed to all attendees as part of the event documentation. If you do not wish for us to distribute your conference video and/or presentation file please contact us in advance. Full distribution and editing rights for your conference video can be purchased after the conference. We also offer media distribution & promotion of your video. Contact [email protected] for more info.

Please contact [email protected] for more information.

Yes. We require all speakers to provide a high quality head shot for display on our website and promotional literature.

Your bio should be no more than 150-200 words. We include your bio in the conference documentation and on our website.

Yes. Our events are always open to the press and we typically generate a lot of interest from both popular and tech media. If you have concerns or questions about this please contact [email protected].

Yes. As a valued speaker you will be able to attend the entire conference and expo at no cost.

Legitimate members of the press and selected industry analysts are welcome to attend Wi-Fi NOW free of charge if they satisfy the terms of our press access policy. Applicants who do not to meet the terms and conditions of press attendance need to pay the relevant delegate rate to attend. See our press registration page for more info.