ISPA is a democratic organisation governed by a Council selected from and representing the various interests of the membership. The Council set ISPA’s strategic objectives and signs-off policy decisions.
ISPA’s regulatory activity is coordinated through four subgroups which focus on particular issues of ongoing concern to the membership. The subgroups are a forum for members to share their views and, in consultation with the wider membership, determine how the organisation positions itself.
Council and subgroups are supported by a Secretariat which is responsible for the day-to-day running of the organisation.
ISPA’s Industry Role
Since its inception in 1995, ISPA has been at the forefront of industry efforts to promote competition, innovation, self-regulation and the positive development of the Internet industry. The ways in which ISPA has fostered a better online environment for users include:
Code of Practice
ISPA came up with the first ISP code of practice, one that is updated regularly and serves as a model for other national ISPAs. Compliance with the ISPA UK Code of Practice is mandatory for all ISPA members and is viewed as a mark of good business practice. The Code is regularly updated and covers issues like consumer complaints, data protection and service quality. To promote best practice, the Code, for instance, states that all members must have a single point of contact for complaints and must provide a contact with the Internet Watch Foundation. ISPA membership also includes free membership of Ombudsman Services, one of the Alternative Dispute Resolution Schemes, which adjudicates on consumer complaints.