Lucas is a seasoned customer experience and operations leader with over 20 years in the tech industry. As Senior Director of Customer Advocacy at Linksys, he leads global support strategy, vendor operations, and customer satisfaction initiatives.
Prior to his current role at Linksys, Lucas held senior leadership roles at Belkin International, where he advanced customer advocacy and training globally, and spent nearly a decade at Cisco developing and managing large-scale corporate training programs. Over the years he has held certifications in MCSE, CCNP, and Six Sigma, he blends technical expertise with process-driven leadership to drive innovation and service excellence.