At RouteThis, our mission is to transform the way internet service providers and smart home brands resolve home network issues. Through a potent combination of machine learning and in-depth network analytics, the RouteThis platform empowers support teams to resolve WiFi and connectivity issues entirely remotely—all through a single dashboard.
With simpler workflows, real-time training, and self-service options for customers, RouteThis helps support teams reduce handle times, save countless technician visits, and deliver exceptional customer experiences for happy, loyal customers, better acquisition, and improved revenue. The RouteThis platform is trusted by hundreds of ISPs and smart home brands across Europe, North America, and Australia.
Airties is one of the pioneers of Cloud-managed residential Wi-Fi (including mesh) and today focuses exclusively on software for broadband service providers. RouteThis specialises in helping customer support agents, field technicians, and subscribers rapidly identify the root cause of connectivity issues.
Read more
This week’s most important stories from across the world of Wi-Fi. Enjoy.
Read more
Plenty of Wi-Fi news this week from across the globe including from many of our honoured Wi-Fi NOW partners – enjoy our roundup.
Read more
Wi-FI 6E & Wi-Fi 7 promise lightning-fast speeds but underlying challenges persist. Here’s a deep-dive into the solutions.
Read more
Why do ISPs continue to see an increase in support calls from subscribers with Wi-Fi issues – and how can this issue be resolved? Find out in this webinar.
Read more
RouteThis CEO Jason Moore and Claus Hetting explore how over-the-top solutions can help drive down ISP customer support costs.
Read more
The right approach to managing subscriber expectations could transform increased support costs into increased profitability. Find out how.
Read more
More and more ISPs across the world offer some form of home Wi-Fi quality and coverage guarantee. Here’s how to actually deliver what subscribers want.
Read more
One of our favourite and most innovative new partners are making waves across the industry with a unique approach to Wi-Fi quality.
Read more
Is installation the weakest link in the Wi-Fi quality chain? Find out as we dive into this important question.
Read moreRouteThis doubled their ISP customer base and nearly quadrupled number of issues resolved.
Read more
As broadband service providers continue to battle with Wi-Fi quality, the fast track to big improvements could be ‘over-the-top’ CPE-agnostic tools.
Read more
Home Wi-Fi QoE is still one of the hottest topics across the industry. Get into the know with this special event!
Read more
Home Wi-Fi QoE is critical for ISP success. RouteThis and Wi-Fi NOW will now be offering advice on how to deliver great Wi-Fi QoE.
Read more
How can great Wi-Fi drive up market share for ISPs? Find out in this special event featuring our new partner RouteThis.
Read more