RouteThis: Home Wi-Fi self-service troubleshooting key to reducing customer service calls
RouteThis CEO Jason Moore and Claus Hetting explore how over-the-top solutions can help drive down ISP customer support costs.
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New paper: Wi-Fi Alliance advocates for common QoS approach across wired, Wi-Fi, and 5G networks
The idea is to secure consistent end-to-end QoS for connectivity services regardless of network type.
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CEO Charlie Vogt: DZS provides ISPs with ‘unique path forward’ for Wi-Fi service quality
Veteran CEO and entrepreneur Charlie Vogt is heading up DZS’s efforts to bring service assurance and quality to smart home Wi-Fi everywhere.
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Interview: Spirent’s new Wi-Fi device & AP ‘testing as a service’ is a tool to boost quality
Interview with Spirent’s VP Product Management James Kimery discussing the many reason why ‘TaaS’ is a great value proposition.
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Intel says its Wi-Fi performance PC software is “like having your own personal IT expert”
How does it feel to experience constant glitches and interruptions of your Wi-Fi? Not good – so Intel invented a solution to that.
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AXON Networks: Delivering a ‘customer satisfaction boost’ for home broadband ISPs
AXON Networks says it is on a mission to transform home broadband ISPs into true ‘customer-first’ companies.
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How subscriber expectations affect ISP profitability (Tuesday, May 31 @ 6 pm CET / 9 am PST)
The right approach to managing subscriber expectations could transform increased support costs into increased profitability. Find out how.
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Home Wi-Fi certification – not Wi-Fi guarantees – key to subscriber loyalty, says RouteThis
More and more ISPs across the world offer some form of home Wi-Fi quality and coverage guarantee. Here’s how to actually deliver what subscribers want.
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Canadian home Wi-Fi ‘quality of experience’ startup RouteThis raises US$19.7M in funding
One of our favourite and most innovative new partners are making waves across the industry with a unique approach to Wi-Fi quality.
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Installation: The key to exceptional home Wi-Fi experiences (Tuesday, Feb 22 @ 6 pm CET / 9 am PST)
Is installation the weakest link in the Wi-Fi quality chain? Find out as we dive into this important question.
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