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For service providers, one way to deliver the best in-home Wi-Fi Quality of Experience (QoE) is to get ahead of connectivity issues with better Wi-Fi installation data and processes. Residential Wi-Fi subscribers expect fast speeds, low latency, and flawless connectivity from day one.
Failing to deliver on QoE can result in customer churn, lower ARPU, and higher support costs, including unnecessary truck rolls. So how can service providers ensure a high Wi-Fi QoE from the get-go, every time? By introducing ‘Quality of Install’ – or QoI.
In this webinar we’ll introduce how QoI can bridge the gap between concept and application. When installs are optimized, service providers can focus on delivering exceptional customer experience.
We’ll be covering the following in detail:
- The differences between QoE and QoI
- 5 key metrics to quantitatively measure Wi-Fi installation quality
- How a US Tier 2 ISP is continuously improving QoI with RouteThis Certify
Duration: Approximately 1 hour including presentations, panel Q&A, and audience Q&A.
With thanks to our sponsor:
And to our speakers: