The ultimate goal of all home broadband service providers is to deliver great Wi-Fi and a great ‘customer experience’ to all subscribers – and if errors should occur, to make sure they can be rectified by customer service staff in a heartbeat. And that is exactly what TalkTalk pioneered starting in 2016 together with customer experience solution leader, DZS. Today the partnership has evolved to where TalkTalk has refined, distilled, and tuned data flows to serve subscribers (nearly) flawlessly. Get all the details in this video interview featuring TalkTalk’s Principal Product Engineer Andy Bolton and DZS’ VP Product Marketing, Sanjay Bhatia.
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