Solutions for home Wi-Fi QoE are often part of a wider software solution for ISP operations that include a variety of functions and features (and sometimes hardware, too). The vendor stated below offer (in some cases) stand-alone QoE systems while also providing a variety of other ISP operational features. Our list is not exhaustive. If you are new to home broadband QoE we recommend you read our technology guide first.
Airties is one of the pioneers of Cloud-managed residential Wi-Fi (including mesh) and today focuses exclusively on software for broadband service providers. The company provides an AI-driven Connectivity Experience Management (CEM) platform that helps operators monitor, diagnose, optimise, and personalise the in-home broadband experience. Airties places strong emphasis on subscriber Quality of Experience (QoE), using cloud analytics and edge software to continuously improve Wi-Fi performance while reducing support costs. The company is headquartered in Paris and serves broadband operators in more than 25 countries.
Key capabilities
- AI-driven Wi-Fi optimisation
- Subscriber Quality of Experience (QoE) management
- Cloud-based connectivity experience management
- Real-time diagnostics and troubleshooting
- Device and application visibility
- Personalised Wi-Fi optimisation
- Customer care and self-service applications
- Business intelligence and analytics dashboards
- Smart CPE health monitoring
- End-to-end in-home speed testing
- Security and parental controls
- Hardware-agnostic software platform
Platform overview
Airties‘ platform combines software running on residential gateways and mesh extenders (Airties Edge) with a Cloud-based analytics platform (Airties Cloud) that continuously analyses network performance and automatically optimises connectivity. The platform supports proactive issue detection, remote diagnostics, and AI-driven recommendations before subscribers experience service degradation.
The company has increasingly positioned itself as a Connectivity Experience Management (CEM) provider rather than simply a Wi-Fi optimisation vendor. Its software collects telemetry from home networks, analyses application performance, device behaviour, and Wi-Fi conditions, and generates operational insights for customer support, engineering, and marketing teams.
QoE capabilities
Airties has one of the industry’s strongest public positions around subscriber Quality of Experience. Key QoE-related capabilities include:
- Continuous Wi-Fi performance optimisation
- Application-aware performance monitoring
- Device intelligence and identification
- AI-based anomaly detection
- Subscriber experience scoring through its patented Wi-Fi Experience Index
- Proactive customer care recommendations
- Root-cause analysis of in-home connectivity issues
- Personalised optimisation based on user behaviour and application requirements
- Customer self-care via operator-branded companion apps
- Operator focus
Airties is designed specifically for broadband operators rather than enterprise WLAN deployments. The platform integrates with operator OSS/BSS systems and customer support workflows, enabling care agents to diagnose Wi-Fi issues remotely, reduce unnecessary truck rolls, and improve first-call resolution. Airties also provides business intelligence tools that allow operators to identify upgrade opportunities, reduce churn, and improve customer satisfaction.
Technology approach
Airties’ architecture combines:
- Cloud-native analytics
- Edge software embedded in residential gateways
- AI-driven optimisation
- Hardware-agnostic deployment
- Companion mobile applications
- API integration with operator platforms
- Support for standards-based device management, including TR-369 (USP) in newer offerings such as Airties Lite as well as Easy Mesh for mesh performance management & optimisation
Unlike its earlier history as a supplier of Wi-Fi hardware and extenders, Airties has transitioned to a software-first strategy, enabling deployment across gateways from multiple hardware vendors.
Typical customers
Airties works with Tier 1 and regional broadband providers worldwide. Public references include operators such as AT&T, Deutsche Telekom, Vodafone, Telia, Telstra, Sky, Singtel, TurkNet, and T-Mobile US, among others.
Position in the market
Airties competes primarily in the Cloud-managed home Wi-Fi and subscriber experience management market alongside vendors such as Plume, Cujo AI, Aprecomm, and Netduma. Its key differentiation is its long history in operator-managed Wi-Fi combined with a strong focus on measurable subscriber experience, AI-driven optimisation, and hardware-independent deployment.
WiFi NOW’s Perspective: Airties strength lies in its extensive experience in delivering Wi-Fi QoE optimisation solutions to very large Tier 1 operators in Europe and North America. The company has been instrumental in driving the adoption of standardised Wi-Fi mesh management via Easy Mesh, which as opened up for the effective management of home Wi-Fi mesh. Airties is one of the most mature and technically capable Connectivity Experience Management (CEM) platforms in the broadband industry. The company has successfully evolved from a hardware supplier into a software-first platform focused on subscriber Quality of Experience, AI-driven Wi-Fi optimisation, and operator analytics. Its long-standing relationships with Tier 1 broadband providers demonstrate the scalability and maturity of the platform. Compared with competitors, Airties’ principal strengths are its depth of operational experience, sophisticated QoE analytics, and hardware-agnostic architecture. While the market is becoming increasingly competitive with vendors such as Plume, Cujo AI, Aprecomm, and Netduma, Airties remains among the industry’s reference platforms for Cloud-managed home Wi-Fi and subscriber experience management.
Editorial disclaimer: This content is based on publicly available information believed to be accurate at the time of publication, including official vendor and industry sources. While every effort has been made to verify the information, errors or omissions may occur. WiFi NOW welcomes corrections and updates from industry participants. For suggested updates or corrections, write to [email protected].
/Claus.