By Claus Hetting, Wi-Fi NOW CEO & Chairman
Hardware-agnostic enterprise Wi-Fi Cloud management provider Tanaza says its new AI service to guide and educate customers on making the right product choices will drive up new client onboarding by more than 30%. Tanaza’s new ‘Nara’ chatbot was launched this week and is freely available on the website here. The company says the new platform is a first step on a journey towards full AI-automation of enterprise Wi-Fi networks.
AI may already be nearly everywhere but other than simple convenience, what could be its real monetary value? Tanaza – probably the world’s leading hardware-agnostic Cloud platform for enterprise Wi-Fi services – says intelligent bot ‘Nara’ will help prospective clients to make the right product choices faster leading to an estimated 30-40% improvement in onboarding effectiveness.
“It is all about giving clients the confidence to make the right decisions quickly when looking for an enterprise Wi-Fi solution including associated services. As the number and complexity of Wi-Fi services expand, choices become more complex and challenging. Nara is the antidote to this,” says Sebastiano Bertani, CEO & founder of Tanaza. Tanaza won the Wi-Fi NOW award for Best Wi-Fi Startup last year.
Tanaza’s customer base spans more than a thousand customers and serves over 57,000 APs, which means operational efficiency is essential. Tanaza says this is exactly what a platform like Nara delivers. “AI allows us to ramp up our level of service to support more customers and expand our reach without introducing higher costs. This means we can continue to keep our prices low,” Sebastiano Bertani says.
He also says that Tanaza experimented with other AI platforms but decided that a built-in approach was the best choice. “In our experience the truth is that the AI model itself is not that important. What is important is providing the model with the right data. Controlling the model so that it focuses on Tanaza-specific answers rather than general answers was perhaps the biggest challenge,” he says.
In addition Tanaza needed to integrate authentication systems, connect to its knowledge base as well as production systems using different access levels, and ensure consistent privacy policies. “We aimed to learn from thousands of cases and conversations in our CRM while protecting private information. These requirements led us to build a system that is both open and controllable,” says Sebastiano Bertani. Currently Nara delivers both pre-sales support and technical support.
Tanaza says its work on incorporating AI capabilities into products and processes – which has only just begun – has been challenging but also rewarding. “This journey is incredibly exciting. The potential applications of AI in networking are limitless, and we are proud to bring these capabilities to our users, adding the AI pillar to our core principles of cloud and hardware/software disaggregation,” he says.
/Claus.
