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In 2021 almost 65% of home broadband users contacted their ISPs for assistance with a Wi-Fi issue. With each call lasting over 30 minutes and almost 20% of them resulting in expensive tech visits, it’s clear that Wi-Fi related calls are a huge drain on ISP support resources.
Given the significant advancement of Wi-Fi technology over the past few years, we have to ask ourselves: Why do ISPs continue to see an increase in support calls from subscribers with Wi-Fi issues?
In this webinar we will explore:
- Why better Wi-Fi technology doesn’t always mean better Wi-Fi QoE
- Why existing self-service solutions don’t work for Wi-Fi related issues
- Strategies and tools to help you deflect over 45% WiFi support calls
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